Maintenance & Repair

Hospitality and catering is key to enhancing the time passengers spend onboard a train or plane, and downtime of this service can negatively affect profits and damage the ‘buy onboard’ experience.

Sovereign has a trusted reputation for the maintenance, repair and service of all types of trolley, cart, water urn, water boilers, fridges, cages, flatbed trolleys and water urn guns. We provide reliable and cost-effective maintenance contracts to many of the UK’s major train operators, onboard catering companies and airlines, ensuring their hospitality and catering service runs smoothly and profitably. Our maintenance packages are tailored to suit your requirements, from a quick response to urgent repair, to regularly scheduled preventative maintenance.

Having equipment out of service can be costly but the Sovereign team can be relied upon to meet all deadlines and carry out instant repairs on-site. Working with the rail industry, our specialist engineers are experienced at in-depot maintenance and repair, and our capabilities include electrical and refrigeration repair, maintenance and safety testing.

We provide off-site maintenance, service and repair to the whole of the UK from our centrally located Service Centre based in the West Midlands. Our experienced and fully trained engineers have access to a well-equipped workshop, supporting all types of trolley, cart, refrigerated module, onboard coffee machines and percolators, water urn boiler and urn gun.

A Sovereign maintenance contract is a value-added service as your equipment is monitored using our internal maintenance database. We record data for the life of the trolley which enables us to analyse performance, monitor trends and identify fault patterns. By harnessing the power of this intelligence, real-time decisions can be made, and improvements implemented, helping clients to reduce costs and improve customer service.

Features Include:

  • Reactive Maintenance or Planned Preventative Maintenance Contracts
  • Adhoc Maintenance Solutions
  • On Site Maintenance
  • KSSU and Atlas Cart Repairs
  • Scheduled collections and deliveries to suit your requirements
  • Retail Trolleys, Cages, Flatbed Trolley Repairs
  • Water Urn, Boiler, Coffee Machine Repairs

“Very proactive and able to respond to customers requirements in a positive and professional manner”

“Sovereign have adapted very well to new site locations and contracts”

“Exceptional service and account management a breath of fresh air”

“Our Staff like working with the equipment and our passengers enjoy the benefits of it also”

“Sovereign On Line have supported us for over 10 years and we are happy with the service and account management they provide”

“We were recommended to Sovereign and I have no doubt I will be using Sovereign in the future for more trolleys”

“The repair and servicing of our trolleys works great Sovereign collect and deliver every Tuesday without fail”

“Very good service, really pleased with everything from enquiry to delivery and there after”

“A very good service overall from design to completion – Well done Sovereign”

“This is the second year we have worked with Sovereign and always found them efficient and helpful. The finished product is always of a high standard”

Location
Sovereign Planned Services On Line Ltd.
Unit 9 Galveston Grove,
Oldfields Business Park,
Fenton, ST4 3PE

Contact Us
Tel: + 44 (0)1782 914274
Email: sales@sovonline.co.uk
Email: support@sovonline.co.uk

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